I ordered a desk from FlexiSpot and only two out of three items were delivered. For over two weeks, I was repeatedly told that the remaining item would be delivered, only to finally be informed that it was out of stock. This information could and should have been communicated much earlier.After cancelling the order and requesting a refund, FlexiSpot then asked me to provide basic information that they already hold, including which items were delivered, my address, and what needed collecting. This despite the fact that: • The order number was clearly provided • They already know what they dispatched and what they failed to deliver • The items remain unopened and in their original packagingRather than resolving their own error efficiently, the burden was repeatedly pushed onto the customer, prolonging an already frustrating experience.This has been a complete failure in communication, stock management, and customer service. I would strongly advise others to think twice before ordering, particularly if anything goes wrong.
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FlexiSpot offers height adjustable desks and desktop workstations, providing easy transition between sitting and standing.
