My experience began positively in the first few months, but it took a turn for the worse when I sent my second inventory. I requested for my inventory to be stored across the country, yet it was placed in California, far from my customers and resulting in high shipping costs. This decision stemmed from a question I posed during a call, but I never confirmed wanting it in California; my intent was Dallas. Each shipment for a single product then cost me $25-$30, severely affecting my profit margins. When I raised my concerns, the support team took no responsibility and provided no solutions. They stated they couldn’t return the inventory to other facilities, forcing me to either pay exorbitant shipping fees or incur high costs to pull the units. Additionally, I faced numerous lost shipments without refunds for delays. Overall, it was a frustrating experience, and I highly recommend researching other options before choosing this service.
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Flexport is a freight forwarding and customs brokerage company based in San Francisco, California.
