Review Time
My experience began positively, but it quickly soured when my second inventory was mishandled. I requested storage across the country, but it ended up in California, far from my customers, leading to high shipping costs. This misplacement arose from a question I posed during a call, and I never confirmed wanting it in California. Each shipment cost me $25-$30, significantly hurting my profits. When I raised these issues, the support team took no accountability and offered no solutions. They insisted they couldn’t return the inventory, leaving me with the choice of paying high shipping fees or pulling the units at a steep cost. Additionally, I faced lost shipments without refunds for delays. Overall, it was a frustrating experience, and I strongly advise others to explore alternatives before choosing this service.
My experience began positively in the first few months, but it took a turn for the worse when I sent my second inventory. I requested for my inventory to be stored across the country, yet it was placed in California, far from my customers and resulting in high shipping costs. This decision stemmed from a question I posed during a call, but I never confirmed wanting it in California; my intent was Dallas. Each shipment for a single product then cost me $25-$30, severely affecting my profit margins. When I raised my concerns, the support team took no responsibility and provided no solutions. They stated they couldn’t return the inventory to other facilities, forcing me to either pay exorbitant shipping fees or incur high costs to pull the units. Additionally, I faced numerous lost shipments without refunds for delays. Overall, it was a frustrating experience, and I highly recommend researching other options before choosing this service.
I find them very responsive and reliable when it comes to addressing supply chain issues. They understand the uncertainties involved and do not make empty promises for profit. Their technology is excellent and integrates seamlessly with our systems, saving us countless hours.
My experience has been disappointing. My apartment number was clearly labeled, yet they delivered to the wrong door. Luckily, a neighbor returned my package, but this has happened three times now. I hope sellers reconsider using this service.
After four years with this service, what was once a reliable option has devolved into chaos. They no longer use reputable delivery services, opting for cheaper alternatives that frequently misplace items. Their claims process is frustrating, filled with excuses to deny refunds for their mistakes. I've experienced issues with every shipment sent this year, leading to a significant daily loss due to their incompetence. I cannot stress enough—do not do business with them. They have lost their former reliability.
Our two-year partnership has greatly improved our management of a significant annual volume. Initially, we sought competitive pricing and reliable service, and they exceeded expectations on both fronts. Their digital platform has transformed our logistics management, providing enhanced visibility and operational efficiency. Flexport has been instrumental in navigating challenges, and I couldn't recommend them more highly.
Thank you to the global team for a wonderful collaboration. The platform is convenient, and the insights are invaluable for analysis. Tools like tariff simulation have been incredibly helpful. We look forward to continued success together.
Our experience has been outstanding so far. We have completed several international shipments with them, and their attention to detail has been remarkable. The information on their platform is clear and trustworthy, their transit times are impressive, and overall, they have truly surpassed our expectations.
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Flexport is a freight forwarding and customs brokerage company based in San Francisco, California.
