Note: I have written less than 5 reviews in my life, and none of those were positive. We recently moved our global customs brokerage operations to Flexport, and the impact has been both immediate and meaningful. Their onboarding process was exceptionally robust, clear timelines, structured documentation requirements, and a proactive approach that ensured our teams were aligned from the start. What stood out most was the improvement in our communication chain. Flexport provides consistent, timely updates and a direct line to knowledgeable specialists, eliminating the gaps and delays we had grown accustomed to with previous providers.Flexport’s global footprint has also proven to be a major advantage. Their understanding of regional compliance nuances and cross-border requirements has strengthened our ability to manage shipments across multiple markets with confidence and efficiency. Their trade advisory team has been instrumental in helping us navigate complex post entry corrections. Their duty drawback recovery and optimization has resulted in a 10x increase in our drawback claims. Flexport identified opportunities we had not previously captured, and their process and support has made recovery more predictable and efficient.Flexport have quickly become a trusted partner in our global trade operations, and we’re confident in their ability to support our continued growth.
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Flexport is a freight forwarding and customs brokerage company based in San Francisco, California.
