Beware the bait and switch. We unfortunately chose Flexport for our company's inventory management because of their advertised fees. Then all of sudden, once our inventory arrived at their warehouse, they changed their fee structure, including a new mandatory minimum that was more than double their previously advertised fees. Bait and switch and price gouging at its worst. So then, we had to ship everything out, at a quite high additional cost. And keep in mind that throughout all this, it's almost impossible to talk to a human. The customer service experience is terrible, which would probably not be a problem, except their software is so unnecessarily complicated to use, with different websites and almost impossible to undo things if you -- God forbid -- make any small error.Worst of all, even after all of our inventory was out, they still charged our account their ridiculous minimum fees, even when we had zero inventory with them. So now we have to fight them to undo these surprise charges. Please beware of doing business with this company. Better options include Shippo or just ask chatGPT, it will suggest probably a dozen better companies to do business with.
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Flexport is a freight forwarding and customs brokerage company based in San Francisco, California.
