My experience began positively, but it quickly soured when my second inventory was mishandled. I requested storage across the country, but it ended up in California, far from my customers, leading to high shipping costs. This misplacement arose from a question I posed during a call, and I never confirmed wanting it in California. Each shipment cost me $25-$30, significantly hurting my profits. When I raised these issues, the support team took no accountability and offered no solutions. They insisted they couldn’t return the inventory, leaving me with the choice of paying high shipping fees or pulling the units at a steep cost. Additionally, I faced lost shipments without refunds for delays. Overall, it was a frustrating experience, and I strongly advise others to explore alternatives before choosing this service.
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Flexport is a freight forwarding and customs brokerage company based in San Francisco, California.
