Forget about customer service. They don't answer any emails. Even though you get 3 or 4 spam emails from them every day. And there doesn't seem to be any way to get your money back. I've bought the tiny repeller before, which to be fair, I did receive. Even though it doesn't repel the Scottish midge. It is still a nice tent light. So ok, maybe worth it. Even if postage took a while. I have recently bought the head torch. Which after 10 days still hasn't even been dispatched, and no one will answer my emails. All these YouTubers being paid to promote this company, lure you into a false sense of security. I will not purchase another flextail item ever again.
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FLEXTAIL is an outdoor-living team gathering a group of passionate engineering experts. Relying on advanced technology and innovation, we invented a series of reliable and lightweight electric gear for the outdoors.We are committed to continuously making efforts to create a friendly outdoor experience for human beings.
