I never received my order even though the tracking showed “delivered.” I contacted the company multiple times, but the process was slow and frustrating. At first, they asked me to pay extra shipping for a replacement, and later offered to resend the package instead of simply refunding me — even though I had already waited weeks.There was no clear proof of delivery, and communication felt dismissive and unhelpful. I eventually decided to buy the same product from Amazon instead, which arrived the next day without any issues. As of right now, I still have not my money back. I would not recommend ordering directly from this company unless they significantly improve their customer service and handling of lost deliveries.
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FLEXTAIL is an outdoor-living team gathering a group of passionate engineering experts. Relying on advanced technology and innovation, we invented a series of reliable and lightweight electric gear for the outdoors.We are committed to continuously making efforts to create a friendly outdoor experience for human beings.
