I had a terrible car rental experience! Avoid wasting your travel time with this service! I initially found them through a travel comparison site. This company has a branch in Germany, and I never expected to encounter the issues I faced there. I booked the vehicle, thinking I would pay the advertised price, but soon realized it was just a bait to charge me much more.
The office is located far from the airport terminal in Munich, making it difficult to reach, as their shuttle service took an excessive amount of time to pick me up.
When I finally got to the office to collect the vehicle, the staff made up excuses to pressure me into paying additional fees on top of what I had already reserved. If I refused, I would be left stranded without transportation back to the airport, where it’s quite challenging to find a taxi.
The staff claimed that my international driver’s license was invalid, insisting I pay for additional insurance that was four times the reservation cost. Interestingly, if I did pay, my license would suddenly be considered valid.
While I was trying to explain that my license was indeed valid in Germany, I noticed similar unfounded demands being made on other customers, like: your credit card lacks embossed numbers and thus cannot be used for the security deposit unless you buy supplementary insurance; or that your driver’s license wouldn’t be accepted in any inspection unless you also paid for extra insurance. I even saw a couple being told, “you missed our transfer, so your reservation is canceled, but you can rebook if you pay more.” (This service operates from a remote location and made me wait a long time—2 hours in my case—at the terminal before sending a van).
For your own good and your family's safety, I strongly advise staying away from this car rental service!
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