Extremely disappointing experience and overcharging. A $500 fee was imposed for crossing the border, along with a $300 fine for alleged damages related to cigarettes in the car. This was particularly frustrating as we don't smoke and were traveling with two small children. The fine was unexpectedly billed to the credit card three weeks later. Additionally, the vehicle provided in December lacked snow chains, forcing us to leave it in town and walk thirty minutes uphill to our destination.
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