Awful customer service! The least customer friendly rental car company out there. Their insurance policies are ridiculous. They have very specific loopholes to get you to spend more money. For example, if you already have liability but not collision, they make you purchase both through them at incredibly inflated rates (much more expensive than other rental companies). In addition, the airline screwed up my flight and I ended up having to take a later flight that got me in 3 hours later than originally planned. I contacted Flexway to let them know and they told me there would be a $75 fee if I picked the car up later than the 2 hour grace period from my original pickup time. They lure you into renting from them because they APPEAR to be cheaper but they end up being more expensive and far less convenient than the others. Also, their airport shuttle only runs ONCE AND HOUR. Nothing about them is customer friendly or inexpensive. STAY AWAY.
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