Company required me to pay $12/day in prepaid tolls or be fined an outrageous amount for every toll I went through. I paid $72; I spent less than $12 in actual tolls. But they would not allow any arrangement in which I'd pay actual tolls. Since they are based near the airport, it is difficult to leave without incurring a toll.The car itself: all four tires had lost their tire valve stem caps. One was reading 22 (out of 36) and I had to pay $3/day for air because it would not hold. The car also gave me a low oil warning every time I turned on the car AFTER the first trip. Ditto for tires. In other words: they filled up oil and tires just before my rental, without fixing the problems, so that I'd drive away before discovering the car was not reliable.I needed it solely to transport an electric wheelchair 2 miles from hotel to Universal theme parks so I did not worry too much about the oil. However, I did ask the rental office for a different car because the car was not a hatchback as ordered and neither back seat folded down. They refused, even though that was clearly the type of car I had reserved, saying they had fulfilled the "or similar" part of the rental agreement. They said they had no other car types. To transport the chair I had to take it apart every day. In addition, the shuttle to pick me up at the airport did not arrive for 40 minutes, and there was no answer when I called the number. On the positive side, the car was clean, pickup and drop off were the fastest of any car rental place I have ever used, and the shuttle was large enough to deliver many people to the airport at once.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are an international network of sustainable mobility,
with presence in more than 200 cities in over 30 countries.
Through our affiliation platform we connect car rental companies from all over the world.
the world.
We are aware of the impact that our activity generates on the environment.
The first mobility company that offsets the CO2 emissions generated by 100% of its trips.
emissions generated by 100% of its trips around the world, through investments in reforestation and developmentinvestments in reforestation and the development of renewable energies. See more
