I recently booked a car with Flexways for an upcoming trip to Albania. While the booking process was smooth, I encountered a significant technical glitch where the website displayed the price in RON at checkout, but the voucher was issued in USD at a much higher rate.
However, I am very pleased to say that their support team (Bárbara and Nicolas) took my feedback seriously. After providing screenshots of the discrepancy, they investigated the issue, admitted it was an exchange rate system error, and promptly corrected my reservation.
They issued a revised voucher where the total amount is now fully prepaid, including the cross-border fee, leaving me with USD 0.00 to pay at the counter. I appreciate the professional way they handled this complaint and their commitment to honoring the advertised price.
I am now looking forward to my trip and a smooth pickup at their Tirana Airport office. Based on how they resolved this, I can recommend Flexways for their accountability and customer service.
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