Service was terrible.
Flexways failed me on the last day of my rental (Reservation #741669517 – Orlando FL, January 18–20, 2026). This was, without a doubt, the worst experience I have ever had with a car rental company.
On January 20 at 6:30 a.m., the vehicle would not start. I had a flight before noon, and customer service was unavailable until 8:00 a.m. I had no choice but to use Uber at my own expense for several hours.
When I finally reached them, I was told that I needed to replace the key battery myself and still return the vehicle to their office on time. Shortly after, another employee warned me that if I did not physically return the car to their office, I would be penalized with charges exceeding $1,000.
I replaced the battery. The vehicle still would not start. The issue was clearly mechanical.
I provided the exact location of the vehicle, returned the key in person, and documented everything. Despite this, I was penalized for not returning a car that was inoperable.
There was no real assistance and no proper solution. Customer service was essentially nonexistent, and the response was to threaten and charge the customer.
I do not recommend this company under any circumstances.
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