I want to share my experience with the service so others can be cautious. As a non-native Chinese speaker, I was very careful when booking my flight, taking screenshots of every step—from selecting the flight to the payment stage. Everything clearly indicated that my ticket included two pieces of checked baggage, each weighing 23kg. After completing the payment, I was shocked to find that my booking suddenly showed no free checked baggage. The service then requested additional payment for something that had already been promised, without any warning or explanation. I reached out to the airline directly, and they confirmed that my ticket does include free checked luggage. They also noted that the service hadn’t added my original contact number to the booking, which could have led to significant issues at the airport. I have complete screenshots as evidence of what was promised before payment, and I am currently trying to resolve this with the customer support team. This experience was misleading and unfair. If you book through this service, double-check every detail and keep your own records—don’t rely solely on what their platform displays.
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