Review Time
I want to share my experience with the service so others can be cautious. As a non-native Chinese speaker, I was very careful when booking my flight, taking screenshots of every step—from selecting the flight to the payment stage. Everything clearly indicated that my ticket included two pieces of checked baggage, each weighing 23kg. After completing the payment, I was shocked to find that my booking suddenly showed no free checked baggage. The service then requested additional payment for something that had already been promised, without any warning or explanation. I reached out to the airline directly, and they confirmed that my ticket does include free checked luggage. They also noted that the service hadn’t added my original contact number to the booking, which could have led to significant issues at the airport. I have complete screenshots as evidence of what was promised before payment, and I am currently trying to resolve this with the customer support team. This experience was misleading and unfair. If you book through this service, double-check every detail and keep your own records—don’t rely solely on what their platform displays.
I want to share my experience with the platform to alert others. As a non-native speaker, I was very careful while booking my flight, taking screenshots at every stage—from flight selection to payment. Everything indicated that my ticket included two pieces of checked baggage, 23kg each. After payment, I was shocked to see my booking suddenly listed no free checked baggage. The platform then requested additional payment for something that was already promised, with no prior warning or explanation. I contacted the airline directly, and they confirmed my ticket included free checked luggage, noting that my original contact number was missing from the booking, which could have led to serious issues at the airport. I have full screenshots as evidence of what was promised before payment and am currently trying to resolve this with the customer service team. This experience was misleading and unfair. If you book through this platform, double-check every detail and keep your own records—don’t rely solely on what their site displays.
Exercise caution when booking a hotel from this website. I was charged yesterday and expected to receive a confirmation letter, but it never arrived. Additionally, there is no reservation information in my email. I have sent multiple emails and called the company several times, but there has been no response.
My wife and I purchased tickets from China to Italy through the platform. The airline canceled the flight due to the COVID-19 pandemic, and the platform only refunded a small portion of the original price. This is unacceptable. I will never use this service again.
I bought two tickets from this platform for a flight from Beijing to Moscow on the departure day. Upon arrival at the airport, I found a notice stating that only RF passport holders could check in. The airline's representative mentioned that the notice was sent to all agents, but the platform likely hadn't received it. After a day of back-and-forth emails, the airline provided an official letter stating that the agent should issue a full refund. However, the platform has yet to respond (8 days later). After five hours of trying to reach customer service, my emails and online support requests have yielded no results. The likely excuse would be the virus outbreak in mainland China, but the airline worked towards a solution, while the agent left us to deal with the consequences of their negligence. Choose wisely.
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