Worst company to book flights with ever, basically scammed my partner & I out of £1000s. Needed to move flights from the UK to aus earlier as my partner had to get back to aus ASAP, we got told it was going to be an additional charge, fine, but the flight we wanted to get on was cheaper than what we originally booked & they wanted to charge us a lot to change, so they advised us to cancel and then use this money towards another flight. What we didnt realise was that the voucher can only be used through them on the phone, so we rang them back up, to find out that they have to go and find a flight and they email us back within hours… however we can see many flights online that can be booked straight away. Anyway they come back to us hours later with a ridiculous amount of money extra so it would cost my partner and and an additional £1000s again.. even if we used the voucher. We tried so many options and every single one taking us ages on the phone and hours of wait time and every single quote was more ridiculous than the last. We were then also told that we could only use the refund on the exact same flights and route. Basically it ended up way cheaper to just book new flights, we still have this voucher somewhere we just can’t use it, as any quote for a flight was always £1000s more and not worth it, even if we used it for a random flight to aus 6 months later.
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