I booked a holiday to Bali through Flight Centre earlier this year, intending to have a good holiday with my sibling at the Blu-Zea by Double-Six in Seminyak. From the very beginning, I was clear about one major requirement: that we needed either 2 single beds or 2 double beds, as we were traveling together but didn’t want to share a bed. I made this perfectly clear before making the booking and payment.Upon arriving at the hotel, I was shocked to discover that our room only had one large bed. This wasn’t a minor oversight; this was the core of the arrangements I had requested. Worse still, I was told there was no option for the room I requested until the next day. Exhausted from travel, this was incredibly disappointing, so I contacted Flight Centre immediately.Their response? Dismissive, rude, and outright unhelpful. They made no effort to rectify the problem or offer any form of compensation, even though we had paid thousands of pounds for this trip. It was clear they were more than happy to take my money but had zero interest in supporting us once there was an issue. The lack of professionalism and basic empathy was shocking, particularly from Chloe Ashton (the manager). The holiday was first booked by Alice Olds (who handled my booking and was more than happy to take my payment details).A travel agent's quality of support is best judged when things don’t go according to plan.I've had no follow up email from them since my complaint to them as well
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