I have a serious issue regarding my booking through the company for a specific accommodation. I raised questions to ensure my booking was accurate, and I received written confirmation that everything was as it should be. Now, just two weeks before my departure, I've found out that guests are not being placed at the promised location, which is not what I paid for. Such practices are misleading and unacceptable, especially after receiving written assurances. Customers should not face last-minute surprises or subpar arrangements after paying for a specific property. Transparency and accountability are essential in the travel industry, and this situation represents a significant breach of trust. I expect the company to resolve this urgently and honor my booking as confirmed.
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