Review Time
Thank you, Petrie van der Merwe (Worcester branch), for the outstanding and highly professional service you provided to our families. As first‑time travelers, you guided us from the initial planning to the actual trip, making everything easy and stress‑free.
Even when you moved from the Stellenbosch to the Worcester branch, you immediately informed us and continued to handle our booking seamlessly.
From our first late‑afternoon appointment, (we left your office just before 19:00) you went above and beyond— helping with flights, travel insurance, seat reservations – never rushing us and ensuring we had complete peace of mind. Later you assisted us with accommodation reservations and payments.
You checked in on the day of our departure, during the Europe flight disruptions, and again once we reached Doha. After our return, you also handled our accommodation refund quickly and without any hassle.
Thank you for your outstanding service. Petrie, I will gladly recommend you to all my family and friends.
It was my first time booking a trip via Flight Centre but having Whitney Manjezi as my travel expert agent really made my experience delightful. Whitney was very helpful and honest, her communication was prompt and clear.
I asked for the trip to be extended, and Whitney was able to assist with costing and best options available.
I really want to commend her customer service and also her polite and enthusiastic attitude.
We were planning a trip which involved going to the UK first to do some research for a few days then onto the USA for a long stretch of research. I approached Filght Centre South Africa and outlined what it was we wanted to do. I communicated with then via email. Well, their assistance has been exceptional. The consultant in question is Nastassja Tilling and it appears that she is situated in KZN (Hillcrest).
Her level of engagement was exemplary, and she was the one who called me and also dealt with me by email. In terms of communication she is alert, understands what is being requested of her and she also has a sense of humor. There is no doubt to my mind that she is an asset to your company. She asked for some specific passport details so she could put a hold on our booking as she indicated that there were limited places available for what we were looking at. She also made intelligent suggestions, and I think that she went above and beyond the level of service which is usually provided by travel companies. We accepted the quote and she arranged for us to go and pay for our tickets at one of their local branches. I cannot recommend this service enough; it was a wonderful and communicative experience which is often lacking in our modern world.
The representative from the local branch organized our trip exceptionally well. They maintained great communication and ensured that our accommodation was top-notch. Traveling with a baby became much easier thanks to their efforts. Thank you!
I have a serious issue regarding my booking through the company for a specific accommodation. I raised questions to ensure my booking was accurate, and I received written confirmation that everything was as it should be. Now, just two weeks before my departure, I've found out that guests are not being placed at the promised location, which is not what I paid for. Such practices are misleading and unacceptable, especially after receiving written assurances. Customers should not face last-minute surprises or subpar arrangements after paying for a specific property. Transparency and accountability are essential in the travel industry, and this situation represents a significant breach of trust. I expect the company to resolve this urgently and honor my booking as confirmed.
I am writing to express my dissatisfaction regarding the treatment my aunt received at the airport for her flight. She has a diplomatic passport, and the check-in staff were rude and unhelpful, insisting she wait without any explanation. Despite our attempts to assist her with translation, they were dismissive and unkind, refusing to apologize.
I received fantastic support in planning an unforgettable holiday. The entire process was quick, straightforward, and very convenient. My trip went beyond all my expectations, and I highly suggest contacting the representative for your next getaway!
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