It has now been 35 days since the company took my money for my sneakers (gamma 11) and I still haven't received them! I placed my order on December 10th, 2025, and it's now January 14th, 2026, with no sneakers in sight! They keep telling me there's an investigation, but how can it take 35 days to locate my order? I've reached out to various platforms for assistance, but I feel like I've hit a wall, and it feels like they have outright stolen my money! This is a TERRIBLE SERVICE! DO NOT ORDER FROM THEM! I pre-ordered the Jordan Gamma 11 on December 10th with rush delivery for $444.00, paying significantly more than retail to avoid long lines. I received UPS tracking confirmation on December 15th after having to contact their support team (a major red flag). The tracking indicated a delivery date of December 18th, but then it showed my sneakers were stuck at a New Jersey warehouse and still "on its way". On the expected delivery date, the tracking said "out for delivery" but was still at the shipping center... I live in Georgia! I reached out to the company for help, but received no response. The tracking then changed to delayed delivery. I called UPS who contacted the Jersey facility, and they couldn't find my package. The representative advised me to file a claim with the company. I emailed them again (they seem to avoid phone contact for issues) and waited a day and a half with no reply. I sent another email pleading for help and finally got a response from a representative named Noel two days later, stating they were looking into it. It's now January 15th, and I've only received false promises about an investigation with no results. This ruined my child's Christmas gift, and I'm out $444 while others enjoy their gamma 11s. This is the SECOND time I've faced such issues with them; the same thing happened a few months ago with the Jordan bred low cut 11s. Working with this service has been a nightmare! Don't go through this hassle—they took my money and refuse to assist me promptly!
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Established in New York City over fifteen years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the latest drops, coveted classics and hard-to-find grails, Flight Club has evolved from a one-stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.
