This service sold me a flight with a major carrier but didn’t mention it was 'operated by' a budget airline. Their initial response was dismissive. When I asked for a solution, they refused to take responsibility or switch the flight without charging me the fare difference. A rude representative then accused me of 'just wanting money' but later blamed his comments on a language barrier. After a lengthy discussion, he was able to change my son’s flight to a major carrier in premium economy. While I appreciate the correction, the treatment I received to get what I paid for was unacceptable. I later received an email from the representative apologizing for his behavior and asking me to consider updating this review, which I have done. I accept the apology and have increased his rating by one star for his effort.
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