I agree that their service is not as competitive as it used to be. I previously booked Business Class tickets with them at great prices. However, with today’s technology, you can find what they offer yourself with some effort, and their 'experts' don’t seem to be doing their jobs effectively anymore. I've heard many people struggle to get refunds even if they are unsatisfied. If they offer a mere USD 5 cheaper than what you can find on a flight aggregator, then why pay them USD 150 for their service?
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