On April 8th, I booked international flights to Poland, departure July 19th. On July 17th, I got sick and needed to contact Flight Guru to cancel my tickets and also provide me with a letter saying the flights are non-refundable for my travel insurance. I have been calling daily, waiting on hold for multiple hours, and can’t get through to anyone. I left multiple messages asking for a call back and never received a call back. I also called their “emergency travel help” line with no answer after over 4 hours of holding. I might not be able to redeem my travel insurance now because they need this important document from the travel agent in which I can not get any response from. This is absolutely unacceptable customer service and this company really shouldn’t be in business. If you don’t want to be scammed out of thousands of dollars, do not book using Flight Guru.
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Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...
