Even though we had flight confirmation and ticket numbers from Fight Guru, our flight from LA to Tokyo had been suspended by Singapore Airlines. Their gate supervisor stated that Flight Guru did not complete the process. We have been delayed by a day, incurred added expenses and the alternate flight is not as convenient and takes us to a different airport which is not near our hotel.In checking on our return flight to PHX, we are also being inconvenienced with an additional stop, much less convenient travel and a very long layover in LAX on the last leg to PHX. In over 60 years of extensive travel, this is the worst experience ever!!.Throughout this ordeal, our agent, Chris Acosta, kept telling us he couldn't do any better due to the added cost involved! We did nothing wrong. These circumstances were caused by Flight Guru and a much better effort should have been done to correct the problems.
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Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...
