Great process until filing your claim, then it's all downhill. the website interface is friendly, they have people approaching you as soon as your flight gets delayed. the submission process is simple, then you get notifications with the status of your claim - also great. but as soon as the process is done, no more notifications, no more confirmations or clear communication - apart from a message confirmation on WhatsApp notifying that you've won the claim and will receive the money in approx 24 to 72 hours.
It’s been a week and all I receive when I enquire by text is the same message: “Vă mulțumim pentru mesaj! Un agent vă va răspunde în cel mai scurt timp posibil.“
Strongly feels like a scam.
Will update the review if any change in circumstances.
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