flighthub.ca

Here it goes!

Here it goes!! My mother passed away Jan 8, 2026. It was fairly sudden. I was deeply impacted by this event. Then my brother, who is just 17 months older than me, passed away Feb 1, 2026. His death was completely unexpected. I was told that a Celebration of Life was being held for him Feb 28 at 10am in Shawnee OK. My oldest sister asked if I would like to go, and of course I said yes. Now I am in no position to be able to afford the flight, so she offered, and I accepted. She and my son talked about the flight purchase, CAD $ vs US $. My sister asked me to go ahead and book the flight, and sent me a screen shot of a ticket for US $508. I went online and could not find a ticket for that price. I did however find a cheaper ticket on Flighthub through United Airlines. Now I will be the first to admit, I saw the date of departure as Feb 27th, and coming home Mar 2. I saw an arrival time of 12:30pm in Oklahoma City Airport. So I went forward and bought the ticket. While reviewing my itinerary with my sister, I noticed that the arrival was on the 28th, not the 27th!!! I panicked, the Celebration of Life was set to start at 10am on the 28th!!! I immediately contacted Flighthub. After being on the phone with them for more than 4 hours, and several breakdowns and tears. I was told that there was no way to change my flight without charging me for an entirely new flight, and lose the money that had already been charged for the original ticket!! An additional amount of $375 US plus a change fee of $50 US, AT MINIMUM!!! I asked repeatedly "What has happened to the world?? Where is the compassion, the Customer Service?" After hearing the agent tell me for the 5th time, that she understands what I'm going through, I asked her if in fact this same thing has happened to her, her reply "well no, but I do understand". I am sorry but if you haven't experienced this same situation, you do not understand!!! She stated that United Airlines is the one who is refusing to charge any less for the change in flight to Oklahoma, not Flighthub. So I contacted United Airlines, once again I was met with indifference to my situation, and a "I understand what you are going through at this time". Again after several breakdowns and tears, I was told there was no way around paying for a whole new ticket going out to Oklahoma in order to be there prior to the Memorial for my brother. I was told with a quite cold matter of fact voice , please tell me whether you want to move forward with the purchase and change of your ticket by providing me with payment information. What should have been a fairly painless action, has left me feeling robbed, unheard, and a seat filler for United Airlines. I was charged over $900 US for this in total, after everyone took a fee. If I could cancel this entire thing, and get the money refunded I would. This is more money than I ever expected, and I know it's A LOT more than my sister was expecting it to cost. Nothing like kicking someone when they are already down

Date of experience: Feb 06, 2026