Review Time
FLIGHT HUB booked the wrong date and were unable to change it. I called them minutes after booking and they refused to cancel. Waiting for 24 hours and then denying responsibility. Now I have to sue them,
This has been the worst customer service I have ever experienced. I booked through Flight Hub and paid extra for cancellation and Flex Fare to change flights if need be. I tried to make changes to my flight and was told it was not going to cost me any extra, and was then told it was an extra $900 just to change the return flight. The total round trip cost was $750.00. I was online for 12 hours one day waiting for a live agent. Another day, 5 hours on the phone. Two other days, at least 5 hours waiting for a response from an AI agent. Hands down the worst experience I have ever had dealing with any company. I called the original airline to see what the change to the flight would be if I had booked it through them, and was told it would be a free change. This company is scamming people out of money.
We have a flight supposed to be on Feb 23-25 to Toronto for my kids renewal passport because of the bad weather the airline cancel our flight and they no flight in 3 days, I ask a refund and called the customer service one of the guy saying that I can refund it and I waiting for 24 hours email but still no email no refund confirmation. I also did the messaging try what’s app but the AI said I’m not eligible for refund I mean the one said yes and the AI said “No”. I will not recommend this company again ever..
I attempted to book a flight on Saturday. Immediately after clicking confirm, the website displayed a message saying "Flights Unavailable." Despite no booking being created, the full amount was charged and has officially POSTED to my bank account.I have spent days calling customer service. I was told the money would return within 24 hours, but that was a lie. Since Tuesday, I have been passed from agent to agent with no resolution and now they aren't even answering. I file a bank dispute to get my money back for a service they never provided. Avoid this site at all costs.
the agent made an error on my name (even if everything was written ), I spent .3:30 hours on the phone to get nothing. My option are to pay for the change or cancel and rebook with no price guarantee. I cancel and book by another company. It's the work customer service I never had.I d rather pay more and don't waste my time. TO AVOID
Here it goes!! My mother passed away Jan 8, 2026. It was fairly sudden. I was deeply impacted by this event. Then my brother, who is just 17 months older than me, passed away Feb 1, 2026. His death was completely unexpected. I was told that a Celebration of Life was being held for him Feb 28 at 10am in Shawnee OK. My oldest sister asked if I would like to go, and of course I said yes. Now I am in no position to be able to afford the flight, so she offered, and I accepted. She and my son talked about the flight purchase, CAD $ vs US $. My sister asked me to go ahead and book the flight, and sent me a screen shot of a ticket for US $508. I went online and could not find a ticket for that price. I did however find a cheaper ticket on Flighthub through United Airlines. Now I will be the first to admit, I saw the date of departure as Feb 27th, and coming home Mar 2. I saw an arrival time of 12:30pm in Oklahoma City Airport. So I went forward and bought the ticket. While reviewing my itinerary with my sister, I noticed that the arrival was on the 28th, not the 27th!!! I panicked, the Celebration of Life was set to start at 10am on the 28th!!! I immediately contacted Flighthub. After being on the phone with them for more than 4 hours, and several breakdowns and tears. I was told that there was no way to change my flight without charging me for an entirely new flight, and lose the money that had already been charged for the original ticket!! An additional amount of $375 US plus a change fee of $50 US, AT MINIMUM!!! I asked repeatedly "What has happened to the world?? Where is the compassion, the Customer Service?" After hearing the agent tell me for the 5th time, that she understands what I'm going through, I asked her if in fact this same thing has happened to her, her reply "well no, but I do understand". I am sorry but if you haven't experienced this same situation, you do not understand!!! She stated that United Airlines is the one who is refusing to charge any less for the change in flight to Oklahoma, not Flighthub. So I contacted United Airlines, once again I was met with indifference to my situation, and a "I understand what you are going through at this time". Again after several breakdowns and tears, I was told there was no way around paying for a whole new ticket going out to Oklahoma in order to be there prior to the Memorial for my brother. I was told with a quite cold matter of fact voice , please tell me whether you want to move forward with the purchase and change of your ticket by providing me with payment information. What should have been a fairly painless action, has left me feeling robbed, unheard, and a seat filler for United Airlines. I was charged over $900 US for this in total, after everyone took a fee. If I could cancel this entire thing, and get the money refunded I would. This is more money than I ever expected, and I know it's A LOT more than my sister was expecting it to cost. Nothing like kicking someone when they are already down
Flighthub used my CAD 991.85 travel credit and charged my card CAD 1,786.19 for a flight I never approved.I spent hours confirming one specific itinerary and price in writing. They issued a different flight anyway. I immediately said “wrong flight” and asked them to reverse it. They refused.This is not buyer’s remorse. I did not change my mind. I objected right away and have full chat transcripts showing exactly what I approved versus what they issued.I am now forced to involve my bank and Québec consumer protection to recover money taken for a service I never agreed to.
I booked my trip (return ticket: Thunderbay-Ottawa-Thunderbay) from FlightHub for January 27. My outbound flight via Air Canada was schedule 5:00 AM to Ottawa and Inbound flight via Porter Airlines was 6:55 PM to Thunderbay on the same day. The outbound flight was delayed and scheduled for 2:15 PM. Then, I cancelled my flight as my purpose to travel (which was sitting for test/exam) would not meet. I got back refund for only the outbound portion of flight ticket after a lot of conversations back and forth with flight hub team and the refundable me team. I spent at at least 8-10 hours for three days to get that money back. My ticket had cancellation protection plan which I paid $75 extra for the trip/package. But, then neither the refundable team nor the flight hub refunded my inbound flight saying that the flight was on time. By the way, it was not even flew on time as it was delayed by half an hour. but the point is not about the flight was on time or not, because I already lost my exam and my outbound flight. Now, how could i fly back on time if i could not fly to Ottawa. Flight hub and Refundable team (insurance company) reverted me each other even after my multiple attempts for multiple days. It is very illogical and unreasonable to say that I must fly back on time when I was not able to fly to Ottawa. I tried to explain so hard but even after I had trip cancellation protection plan and It was not my fault, I was not refunded. This is the worst customer service in my history and they took my insurance (cancellation protection) money as well as my ticket money. The staffs were rude, unprofessional and uncooperative. I am compelled to post this review as my ticket money has not been refunded until now. I will never use the flight hub and nor will I recommend to any of my friends and family to buy ticket through flight hub. It is a scamming company. The same flight and different story of my husband:------My husband decided to join my trip later and bought separate tickets directly from the airlines for the same flights. He got refunded from both the airlines even his tickets were basic, non refundable and even porter airlines was not at fault, it was Air Canada who delayed the flight for more than 9 hours not the Porter Airlines. But Porter airlines did not say even a word when he explained the situation and got refunded immediately.
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Based in Ontario, Canada, Flighthub is one of the Canada's fastest growing online travel companies. With a dedicated team with over 20 years experience of serving Canada's travel needs offline, we decided to take our expertise to the web and develop amazing software to improve every aspect of the travel process. We are a well skilled team software engineers and travel specialists that work tirelessly to make Flighthub one of the best sites to plan, book, and manage your travel plans.See more
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