I didn't realize when I booked our flights (from St. Kitts to St. Martin) that they were non-refundable... I'm not sure where that information was hidden! I canceled more than a month in advance, yet I still received several emails before the flight encouraging me to check in and select my seat. If I had booked directly with the airline, I wouldn't have faced this issue with refunds. Lesson learned. I won't be using this service again. The representative I spoke with also lacked empathy.
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