I am writing this to warn innocent fellow travelers about the deceptive marketing practices of FlightNetwork and sister site Gotogate (both owned by Swedish parent company ETRAVELI GROUP).
As a frequent Lufthansa business traveler, I was searching for the official Lufthansa site on Google for a trip to Munich. FlightNetwork's 'Sponsored' ad appeared first at the top of the page, mimicking the official Lufthansa site so effectively that I was misled into a third-party booking. I even fell for their $124 'Flexible Ticket' add-on, thinking it was a standard Lufthansa Flex fare. It wasn't. It’s a junk fee for a 'service' Swedish parent company ETRAVELI GROUP has no intention of honoring (see other reviews).
As soon as I caught on (sadly right after payment), within minutes I cancelled the booking. I called Lufthansa and they cross-referenced Flightnetwork's ticket code to their's (PNR: CW8EJ3) that stated the ticket was officially VOIDED shortly after booking.
Despite the airline neutralizing the ticket immediately, Swedish parent company ETRAVELI GROUP refused to void the pending debit even after contacting their execs. Instead they intentionally 'settled' the charge to hold my $817.73 hostage and are even trying to claw back an unauthorized $45 fee for a service they never provided on a voided ticket.
This is a clear violation of new 2026 U.S. DOT mandates regarding prompt refunds and a predatory use of 'dark patterns' to trick travelers. A case has been filed with the USDOT.
To the Swedish parent company ETRAVELI GROUP team: I have already contacted your company execs. Chase Fraud is now on top of this and is coming for you next.
To my fellow travelers: Avoid these scammers at ALL costs! Triple check what sites you're really on; for peace of mind book direct when possible or pay the price to scammers down the road.
Safe and scam free travels!
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