I booked a flight from Abotsford BC Canada to Cairo Egypt with a layover in Rome Italy. Before the departure I received a notification from the airline about a delay by adding an extra layover, with the new route I wouldn't make to my final destination.
I called them immediatly to resolve the setiuation asking them to find another plane later from Rome or change the whole trip to another one.
I was very flixable and I was willing to change the departure airport or wait for the next day but, they couldn't help except to cancel the whole trip and book another ticket on my own, I did that and I issued a refund request in Nov of 2025.
Since then and they are just ask me to wait to resolve an issue I don't understand and never been given a reason, they say just wait.
More than 3 months I pay interest and lose time waiting in a queue to talk to a rep or a supervisor and all I get is to wait and a promise to recieve a call or the refund within days but never happend.
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