I am extremely disappointed with Flight Network. My return flight for 5 passengers (Booking RMXJY5) was canceled by Turkish Airlines back in June 2025. Flight Network sent me a confirmation on June 24, 2025, stating that the refund process had started.
It has been 8 months, and despite the airline confirming the cancellation, I have not received a single cent back for our 5 tickets. Every time I contact them, they give the same generic excuse. Holding a customer's money for 8 months is illegal under EU 261/2004 regulations.
I have already lived in Germany and officially escalated this case to the German SÖP (Conciliation Body for Public Transport) and my bank. I demand my refund immediately.
Order ID: 1053-279-006
Booking Code: RMXJY5
Update (25.02.2026):
Flight Network's response is unacceptable. You have been giving the same "30 working days" excuse for 8 months.
Under EU Regulation 261/2004, the refund must be processed within 7 days. 8 months is a gross violation of consumer rights.
Turkish Airlines has confirmed the cancellation long ago. The delay is on your side as the intermediary.
I have already submitted all evidence to the German SÖP (Case already open) and my bank for a Chargeback.
Stop hiding behind "airline workload" and release the funds for my 5 tickets (Order 1053-279-006) immediately. I will not remove this review or close my legal cases until the money is in my bank account.
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