I booked tickets through a travel service that advertised for £2300 for my family. I received a booking confirmation stating, "Thank you for your online order. Please find your booking summary below. Please note these are not the electronic tickets; your electronic tickets will be emailed in due course once all necessary confirmations are obtained from the airline as your reservation is under process. The service will review your order, and a sales consultant will get back to you shortly. If you wish to talk to us, please call us." The next day, a sales advisor informed me that the tickets were no longer available and that I needed to pay £200 more because the airline price had risen since my booking. This felt like a scam. I wouldn't have purchased these tickets for £2300 if I had known the actual price was £2500. I am very disappointed as this service seems secretive and untrustworthy. I will not be booking with them again and have seen that many others have had similar experiences.
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