The website is well marketed and presents itself professionally at first, but the handling of claims leaves much to be desired. They charge 27% plus an additional 14% for litigation fees, along with VAT, yet they seem to believe that claimants should accept less than 50% of their claim. Communication is poor; emails go unanswered for over 30 days, and there's no dedicated phone line or assigned agent for case management. There’s a complete lack of transparency regarding what happens behind the scenes, and the fluctuating fees for their subpar services are frustrating. It feels predatory, taking advantage of people's misfortunes. The idea that fees wouldn't be adjusted for multiple clients is unreasonable. Enjoy the 52.36% of €0 commission. This operation reflects the troubling state of society, where companies justify ignoring regulations with falsehoods, and those who claim to aid individuals are merely looking to profit from them. Meanwhile, the authorities impose fines on airlines but fail to support citizens in their legal struggles, creating an endless cycle of exploitation. You may call me disillusioned or a complainer, but this experience has been anything but satisfactory.
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