For almost 1.5 years, this company has attempted to bill me for a service they never delivered. Despite my thorough explanations and the information I provided, nothing has improved. They assert that upon contacting them, they believe they are entitled to a commission from any refund I receive from the airline, irrespective of the reason or whether they played any role. This is entirely unacceptable. I resolved my issue directly with the airline before reaching out to this company, and now they are trying to profit from a resolution they had no part in. I find this company untrustworthy and would not recommend it to anyone.
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