*"I am writing this to report a serious billing error regarding Case FR3467706 (Invoice EASA2361025).
The airline issued my compensation on 19.09.2023, as proven by official bank and airline documents. However, Flightright only initiated its first action on 26.09.2023—seven days AFTER the payment was already completed.
According to Section 652 of the German Civil Code (BGB) and your own Terms and Conditions, a success fee is only due if the result is achieved THROUGH your intervention. There is no causality here.
I have already sent a formal legal rejection to your Legal Department. I am aware of the 'Eugenijus Š' case (review from Dec 2025) where you correctly closed a similar case. I expect the same professional resolution and the immediate cancellation of invoice EASA2361025. I will not pay for a result that occurred independently of your services.
If not resolved, I will escalate this to söp (Schlichtungsstelle für den öffentlichen Personenverkehr) and ECC Romania."*
Claim your business profile now and gain access to all features and respond to customer reviews.
