We are still waiting for their answer... I reserved a whole trip to Israel using Gotogate between August 16th until September 2nd for 5 passengers. Due to the situation there, our first flight was canceled and we were asked if we would like a reimbursement. We of course said yes because there was nothing we could do. It turned out that we were reimbursed only for the first flight but not for the return. HOW could you return from a place you can't travel to? We were offered a return amount of 100 euros while there were still 800 euros in this same reservation. Their excuse was that gotogate reserved 2 different flights in 2 different reservations but this has nothing to do with me... the 2 flights were reserved by me with the same aeroline aireuropa... so nothing makes sense. They ask me to wait and be patient but the return flight was 8 days ago and we are now left with nothing...
Claim your business profile now and gain access to all features and respond to customer reviews.
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.