flights-us.gotogate.com

3.5
3.5 Based on 44 reviews

...

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benanhur89
Frustrating Experience with Flight Change

I contacted the support team on 1/6/2026 to modify my flight from Dallas to Dubai for the dates 2/21-3/1, but the representative mistakenly changed my date to 2/1-3/1. I've been trying to reach out to the service for days to resolve this issue, but I've received no response—neither a text, email, nor phone call. They could easily verify the mistake by reviewing the recorded conversation. This situation is incredibly frustrating; I just need assistance. I've already paid the full ticket price along with the change fee. I've called several times and received the same answer, with no updates on my situation. My trip is approaching, and I need this resolved, or it will disrupt my entire travel plans, including my hotel and transportation arrangements. Can anyone assist me?

1
Date of experience: Jan 12, 2026

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