Name: flights-us.gotogate.com
Telephone: 000000000
Rating: 3.5

benanhur89 Guest

Frustrating Experience with Flight Change

I contacted the support team on 1/6/2026 to modify my flight from Dallas to Dubai for the dates 2/21-3/1, but the representative mistakenly changed my date to 2/1-3/1. I've been trying to reach out to the service for days to resolve this issue, but I've received no response—neither a text, email, nor phone call. They could easily verify the mistake by reviewing the recorded conversation. This situation is incredibly frustrating; I just need assistance. I've already paid the full ticket price along with the change fee. I've called several times and received the same answer, with no updates on my situation. My trip is approaching, and I need this resolved, or it will disrupt my entire travel plans, including my hotel and transportation arrangements. Can anyone assist me?

Date of experience: Jan 12, 2026

Craig S. Guest

1 month ago

Frustrating Flight Change Experience

I reached out to the support team on 1/6/2026 to modify my flight from Dallas to Dubai for the dates 2/21-3/1, but the representative mistakenly altered my date to 2/1-3/1. I've been attempting to contact the service for days to rectify this issue, yet I've received no response—no text, email, or phone call. They could easily confirm the error by reviewing the recorded conversation. This situation is extremely frustrating; I just need help. I've already paid the full ticket price plus the change fee. I've called multiple times and received the same response, with no updates regarding my situation. My trip is nearing, and I need this resolved, or it will disrupt my entire travel itinerary, including my hotel and transportation plans. Can anyone assist me?

Date of experience: Jan 06, 2026

gribal142 Guest

3 months ago

Terrible Customer Service

The customer service is appalling. How is it possible that a destination change for a flight cannot be accommodated due to a natural disaster?

Date of experience: Nov 11, 2025

CR Guest

3 months ago

Glad I Opted for Extra Insurance

I'm pleased to have purchased additional insurance, and the staff was very accommodating in addressing my needs, although I don't require assistance at this moment.

Date of experience: Nov 04, 2025

Kevin S. Guest

5 months ago

Helpful and Transparent Assistance

The representative was helpful and transparent while assisting us in rebooking our flights. They were also patient and professional throughout the process.

Date of experience: Sep 24, 2025

Loïc Guest

5 months ago

Excellent Service

Excellent service.

Date of experience: Sep 08, 2025

DR49 Guest

5 months ago

Concern and Support

The ability to provide help and show concern was evident. The issue was completely resolved!

Date of experience: Sep 08, 2025

Whitney W. Guest

6 months ago

Fantastic Service

Fantastic service! Many thanks to the representative!

Date of experience: Sep 02, 2025

MP Guest

6 months ago

Great Support

Excellent service! An honest representative assisted me in selecting the best option for my trip.

Date of experience: Aug 21, 2025

Ida Wright Guest

8 months ago

Empathetic but Ineffective

While the representatives were empathetic, the results fell short. Chats would often disconnect, requiring me to start over, which was frustrating. It would be beneficial if chat records continued when customers called back instead of restarting, and if email notes were sent to customers to maintain continuity. The representatives seemed genuinely caring, but ultimately the conclusion was always, 'We agree you should be reimbursed, but you must take this up with another department; it's not our responsibility.'