If I could rate 0 stars I would. Booking.com flight prices are too good to be true. We paid for selected seats on a flight from London to Melbourne, the seats were changed several times prior to our departure. Despite paying the extra price, booking.com failed to pass this money on to the airline which consequently left us with no selected seats at all. Hours spent online and on the phone were wasted trying to sort this out. Customer service is useless - constantly being told to ‘rest assured they would fix it’ and not getting a straight answer as to what was going on was frustrating beyond words. In the end I was told to contact Malaysia Airlines directly as they couldn’t fix it. The money I saved through booking these flights was not worth the time and stress of trying to ensure we had seats on the flight home. I have been assured I will receive a refund for the extra money I needed to spend to secure my seats but I won’t hold my breath. Don’t book through this company.
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