Review Time
Extremely poor customer support. I booked a flight through a booking platform and needed to make a change as permitted by the ticket I purchased. It took over a week to accomplish this, requiring constant follow-ups on my part. I wanted to explore options for different dates to change my flights. They were unable to assist with this and only provided one date, forcing me to research available flights at the same fare myself. Each time, the representative promised that someone would contact me within 24 hours, but they never did. When my flight was eventually changed, they altered the ticket type, resulting in a reduced luggage allowance.
NOTIFIED BOOKING.COM TO CANCEL 3 rooms oct. 3 Hilton Garden Inn Halifax. HILTON waived cancellation fee and notified Booking.com. Spoke with Hikton and confirmed they did not charge me. Yet Nov. 24th Booking.com sent email with cancellation charges for 3 rooms.. they made the error yet have asked me to go through a rigorous process to request refund. Every time I deal with their customer service it's a nightmare. I don't know where else to go as I book a lot of hotels cars and flights. Any suggestions
Worst service ever, they are scam! I booked a flight from AMS to Auckland 9 months ago. After a few months I was chatting with a chatbot on the site of booking for information for a friend. The chat told me that my flight was cancelled. After chatting and calling each day for the passed three months, they still didn't manage to arrange a rebooking, my departure would be in three weeks. This is scandalous.
Worst experience. I paid extra for a “flexible” ticket, but it turned out to be completely useless. When I tried to change my flight, they wanted to charge me 150 USD in fees for a ticket that originally cost 175 USD.Just to compare, when I called AirAsia directly, they changed my flight for 80 USD – and that was without any “protection” or flexible option.So what’s the point of paying for a flexible ticket if it doesn’t actually save you money or protect you? It honestly felt misleading and like a rip-off.
If I could rate 0 stars I would. Booking.com flight prices are too good to be true. We paid for selected seats on a flight from London to Melbourne, the seats were changed several times prior to our departure. Despite paying the extra price, booking.com failed to pass this money on to the airline which consequently left us with no selected seats at all. Hours spent online and on the phone were wasted trying to sort this out. Customer service is useless - constantly being told to ‘rest assured they would fix it’ and not getting a straight answer as to what was going on was frustrating beyond words. In the end I was told to contact Malaysia Airlines directly as they couldn’t fix it. The money I saved through booking these flights was not worth the time and stress of trying to ensure we had seats on the flight home. I have been assured I will receive a refund for the extra money I needed to spend to secure my seats but I won’t hold my breath. Don’t book through this company.
I booked a flight from Amsterdam to Rome with booking.com (ITA airways)The flight got cancelled by the company and rescheduled to the evening. I contacted multiple times bookings to reschedule my flight because I could not leave in the evening. I had a flexible plan,in addiction if it's the company who cancel the booking there are no additional coasts to change it .They just reassured me on chat and then by phone, but 6 days later I was still waiting for my flight to get changed.I finally called directly the flight company and they did the change for me in 15 min!!!! They weren't supposed to do it but my flight was 2 days later and if I would have waited for booking I would have missed the flight.
This is the worst Service that any company EVER gave me. The airline changed my flight to an impossible boardingtime between 2 flights so i have 15 minutes to reach the next flight, AND Booking.com REFUSES to help me rebook it. I've made a BIG mistake using Booking.com as my agent.NEVER again!!This really makes me lose hope in humanity.
I paid 145 dollars extra for the sp called flexible ticket only to find that they cannot find a seat when I tried to change the date of the return flight. When I checked their own website, there are many seats available for the dates I chose. How ridiculous! Their flexible ticket is a scam!
I booked a flight online through them, and they scheduled an itinerary with an illegal transit time of only 32 minutes, in direct violation of IATA rules. I called six times overnight—likely reaching a call center in India—and each time they claimed to have "escalated" the issue. They pretended to call me back but never did.Every time I reached out, I had to repeat the same explanation, as the agents either couldn’t or wouldn’t understand the problem. When exhaustion and frustration naturally set in after hours of this endless loop, they had the nerve to accuse me of “swearing.”Because of their booking error, I missed an entire trip. Instead of taking responsibility, they blamed the airlines, refusing to admit their clear mistake. The entire experience shows a shocking level of incompetence and disregard for customers.
I booked a last minute return flight from London to Rome through booking.com, and it was less than third of the price than if I had booked directly with the airline. At first I thought it must have been a scam because of the incredibly big price difference (meaning close to £400) but it was real as I flew there and back with no problem! Thank you booking.com, you helped me get to a funeral I really longed to go to.
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