Worst experience. I paid extra for a “flexible” ticket, but it turned out to be completely useless. When I tried to change my flight, they wanted to charge me 150 USD in fees for a ticket that originally cost 175 USD.Just to compare, when I called AirAsia directly, they changed my flight for 80 USD – and that was without any “protection” or flexible option.So what’s the point of paying for a flexible ticket if it doesn’t actually save you money or protect you? It honestly felt misleading and like a rip-off.
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