I booked a flight online through them, and they scheduled an itinerary with an illegal transit time of only 32 minutes, in direct violation of IATA rules. I called six times overnight—likely reaching a call center in India—and each time they claimed to have "escalated" the issue. They pretended to call me back but never did.Every time I reached out, I had to repeat the same explanation, as the agents either couldn’t or wouldn’t understand the problem. When exhaustion and frustration naturally set in after hours of this endless loop, they had the nerve to accuse me of “swearing.”Because of their booking error, I missed an entire trip. Instead of taking responsibility, they blamed the airlines, refusing to admit their clear mistake. The entire experience shows a shocking level of incompetence and disregard for customers.
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