Extremely poor customer support. I booked a flight through a booking platform and needed to make a change as permitted by the ticket I purchased. It took over a week to accomplish this, requiring constant follow-ups on my part. I wanted to explore options for different dates to change my flights. They were unable to assist with this and only provided one date, forcing me to research available flights at the same fare myself. Each time, the representative promised that someone would contact me within 24 hours, but they never did. When my flight was eventually changed, they altered the ticket type, resulting in a reduced luggage allowance.
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