As other people have said. Bait and switch. What happens is that they tell you that you're buying "economy" tickets. Then after you buy them, they call you up and tell you that they are actually "secret exclusive economy" or "restricted economy" and that you don't get bags, or you have to show up 8 hours early, or some other crap. The only way to get the tickets you thought you were buying is to "upgrade" for a new fee. That fee magically goes down if you try to cancel. In effect all they're doing is taking your cc info and booking on the airline site. The "special" economy that they have doesn't exist at all when you check with the site. If you ask they respond with something like "well you told us that we could do this" or "we didn't do anything you didn't tell us" which is true, based on the lie about the ticket restrictions they claim. Very shady, run out of India, and the location in the US is a residence where 10 other travel agencies are supposedly run out of.
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