While traveling with my wife and son, we experience a winter weather advisory and needed to change our flight. We tried online and calling the help line but was unable to make any modifications to our flight. From the minute Hazel answered my call to the very end, she clearly had my family’s best interest at hear. She reviewed multiple possible flights, prices and dates. She wished my wife a happy birthday and made sure to include our infant in every travel plan. Our call lasted 1hour and every minute of the call she was working to ensure my whole family was satisfied with the flight change.
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