Very disappointing customer support. I purchased a joystick and throttle, spending over £400, including customs and shipping. After four weeks, one joystick malfunctioned, with a light activating unexpectedly. I reached out for help, providing evidence, and they acknowledged the issue. When I requested a replacement or refund, they stated I had only 14 days to return it and that there were no grounds for a refund! Unbelievable! A representative suggested I was using it TOO HARD, despite my insistence that it was hardly used. Clearly, there was a misunderstanding, possibly due to a language barrier. Now, I’m seeking a refund through a payment service, but I can only advise others to avoid this company—they seem uninterested in customer satisfaction. Once they have your payment, you're left to fend for yourself.
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