Terrible experience.I booked a flight from YOW to HND and initially thought everything was confirmed. Then I got a call from them asking to confirm the booking and trying to add checked luggage for an extra $100. I told them I could add luggage at check-in, but they insisted I had to do it through them. I checked online and saw the price was much cheaper elsewhere. When I declined, they said they would charge me a $50 cancellation fee. Even with that fee, I ended up getting a better deal by booking the ticket myself online.
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