Once again! I left a negative review on a feedback platform. Received the standard response: 'We sincerely apologize and understand how upsetting this is. Please contact us at this email, and we will investigate it, etc.' So, I followed up with my previous email, asking them to resolve the issue. No response. After waiting over 8 weeks, I received another letter with the same generic message, and now they are adding interest! So, I must say, it's not distressing at all. It seems like incompetence or perhaps a conflict of interest. Only they know the truth. Please do not respond here; instead, reply to my emails.
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