I purchased a phone last summer, and it arrived in excellent condition. However, the front-facing camera was damaged, and the rear camera had debris behind the lens. When I reached out to the support team for a replacement device, I received a very basic response. They asked me to send the phone back for evaluation, which could take a month. I have no backup phone, and they don't provide temporary replacements, leaving me with a broken device that cost nearly 1,000 euros. I strongly advise against trusting this service.
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